Posts Tagged ‘dream manager’

Customer Service, Loving Your Job, and Leadership

Monday, September 30th, 2013

Hotel BellI’ve often wondered the connection between our people loving their jobs and the level of service they provide to the candidates they come in touch with throughout their days, and the clients we serve on executive search assignments at McDermott & Bull and MB Interim Leaders. I know there have been many articles written about job satisfaction, relationships with fellow employees, and service levels delivered by happy employees having fun at their jobs. I’ve often wondered how variations in leadership style affects this type of customer experience.

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Are You “The Dream Manager”? PART II

Wednesday, May 22nd, 2013

Maddie_1After I read the book “The Dream Manager”, besides considering how I might incorporate some of the concepts in my business with my employees, I also realized that I was at risk of not living or reaching some of my own dreams. My wife, Laura, also read the book and we both started dream journals and scribbled down about 60 dreams that we had, in many different categories including spiritual, adventure, financial, legacy, physical, hobby, etc. One of mine that I had talked about with a good buddy, who is also a pilot, for about 20 years, was flying our planes across the country. I’ve put it off for years because it was about a 2 week trip and would be too big a burden on my family to be gone that long. Well, one of my wife’s was to spend 2 weeks with her elderly grandmother, who at the time was 94 years old and living in Buffalo. My wife grew up in California and only ever spent about a week a summer in Buffalo with her grandmother growing up and really enjoyed her time but it would be over too soon.

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Are You “The Dream Manager”?

Thursday, May 16th, 2013

I dream big conceptWay back in 2008, a recent grad from Vanguard University, Kelsey Richards, joined McDermott & Bull Executive Search as a Program Coordinator for the McDermott & Bull Executive Network. At the time she joined us, we had a discussion about her upbringing and she shared with me that her parents owned a chain of McDonald’s restaurants. They employed quite a few people in some very busy stores. Further, she shared that she grew up learning about business at home, at the dinner table, on weekends, and in car rides as her parents were entrepreneurs and were very focused on their business.

I asked her if she read any good business books lately and she mentioned “The Dream Manager” as one that her parents suggested she read and it was quite impactful. Always looking for a good book myself, and an easy read (it’s about a 2 hour read), I picked up a copy over Labor Day weekend that year and couldn’t put it down. In fact, I left our hotel in Lake Arrowhead before dawn and went to Starbucks to read, and didn’t come back until I finished. What a great book!

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